Refund policy

Made-to-order jewellery

Every Aetheris piece is produced after your order is confirmed using your selected metal, stone size and, where relevant, ring size. Please check your selections before ordering. If you need sizing help, contact aetheristechhk@gmail.com.

We do not offer voluntary change-of-mind cancellations once production has started, or voluntary change-of-mind returns outside the UK and EU. This does not limit any consumer rights required by the law that applies to your order.

UK and EU online orders

For eligible orders delivered to the UK or EU, you may tell us within 14 days after receiving the item that you wish to cancel without giving a reason. You then have another 14 days to send it back. A statutory exception may apply to an item genuinely made to your individual specifications or clearly personalised. Selecting standard options offered on a product page does not automatically remove your cancellation right.

To arrange a return, email aetheristechhk@gmail.com with your order number. Send the item using a tracked service to Aetheris Technology Co., Limited, Flat B, 11/F, Wah Lik Industrial Centre, 459–469 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong. For a change-of-mind return, you pay the direct cost of returning it unless applicable law requires otherwise. We recommend suitable cover for valuable jewellery in transit.

We will refund the item price and any standard outbound delivery charge paid, using the original payment method, within 14 days after we receive the item or evidence that it has been sent back. Where the law permits, we may deduct for handling beyond what is necessary to inspect the item and need not refund an extra charge for a delivery method more expensive than standard delivery.

Faulty, damaged or incorrect items

If an item arrives damaged, faulty or not as described, contact aetheristechhk@gmail.com as soon as possible with your order number and photos of the item and packaging. We will arrange a repair, replacement or refund as required by applicable law and cover reasonable return costs where required. Prompt contact helps us investigate shipping damage, but it is not a seven-day limit on statutory rights.